The Juvenile Justice and Welfare Council (JJWC) obtained 100 points out of 100 for Performance-Based Bonus (PBB) Criteria and Conditions and was eligible for the grant of the Fiscal Year (FY) 2021 PBB based on the assessment of the Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring, Information, and Reporting Systems.
JJWC Executive Director and Top Management, Atty. Tricia Clare A. Oco, said “I commend the JJWC workforce on its continued efforts in providing quality service to our customers and relevant interested parties. The PBB grant is a testament to the agency’s commitment to achieving its targets, complying with set requirements, and continually improving its processes and systems.”
In 2012, through Executive Order (EO) No. 80, the government established the PBB for employees in the executive branch of the public sector. It aims to support the government’s reform agenda, motivate higher performance, strengthen the effectiveness of the incentive systems to achieve the agency’s mission-critical objectives, and expected outcomes and promote greater accountability in the public sector.
JJWC’s PBB scorecard and its performance results achieved 100% of Congress-approved performance targets for 2021. On process results, it has achieved ease of transaction for 100% of its frontline services through streamlining efforts and the standardization of its core external services. In addition, JJWC is ISO 9001:2015 certified. The agency’s financial results achieved a 92.67% Disbursement Budget Utilization Rate. While on Citizen/Client Satisfaction Results, it achieved a 3.78 satisfaction rate and did not receive complaints through the #8888 platform/Contact Center ng Bayan.
With these accomplishments, Atty. Oco reminded the JJWC workforce that “as we traverse this year’s targets, let us achieve all our targets, ensure ISO 9001:2015 recertification, achieve 100% disbursement, and exceed customer satisfaction on all our services. All of these is our contribution towards the betterment of the future of children at risk and children in conflict with the law.”
